We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
Why we value your privacy
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
How we collect information
We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.
We use a tool called Google Analytics. This collects information in an anonymous form, including the number of visitors to the website, where visitors have come to the site from and the pages they visited. We use this information to better understand how visitors find us and how they interact with our website. We use this information to make improvements and adjustments to our website, to deliver a better user experience.
We don’t use native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.
We collect your email address when you sign up for one of our newsletters.
We ask for your account and contact information when you hire or buy something from us.
Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.
What information we hold
Where we store your information
When you contact us by email or through our website, we store your your information in, our mail software. If you sign up for a newsletter, we store your email address in Campaign Monitor, which is the marketing platform we prefer. If we do business, we store your information on a spreadsheet. We chose these systems partly for their commitment to security.
What we use your information for
We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We will use your information to send you invoices, statements, or reminders.
Who’s responsible for your information at our company
Mike Hesketh, our Company Director, is responsible for the security of your information. You can contact him by email at email@example.com or by phone on (0)28 90 371 946 if you have any concerns about the information we store.
Who has access to information about you
When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.
The steps we take to keep your information private
Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in Lastpass, an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.
How to complain
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Mike Hesketh by email at firstname.lastname@example.org or by phone on (0)28 90 371 946. If you’re the letter writing type, send your envelope to Suite 2, The Old Throne Hospital, 244 Whitewell Road, Newtownabbey, Co. Antrim, BT36 7EN.
Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.